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Version: NG-2.14

Alerts

Introduction​

vuSmartMaps™ powerful alerting capabilities empower you to stay informed, take swift action, and optimize your operational efficiency. vuSmartMaps comes pre-packaged with standard alerts for standard infrastructure components. You can change the thresholds and other logic as per your needs. Stay in control and respond effectively to events with vuSmartMaps Alerting.

Key Features of vuSmartMaps Alerts:

  • Real-time Visibility: Gain real-time insights into high-fidelity events using the Alert console and dashboards to stay informed instantly.
  • Rule-Based Alert Generation: Define specific rules to generate alerts that matter most to you, ensuring you receive relevant notifications.
  • Multiple Alert Channels: Receive alerts through various channels, such as the vuSmartMaps dashboard, Emails, WhatsApp, Slack, Microsoft Teams, SMS, Runbook Automation, and Auto Remediation.
  • Alert Rule Evaluation: The Alert Evaluation script offers an extensive Python programming interface for customizing alert behavior. You can use this interface for complex alerting scenarios and specific requirements.
  • Alarm and Non-Alarm Modes: Choose between alarm and non-alarm modes for alerts, allowing you to decide if you want to keep receiving updates (non-alarm mode) for the alert or just a new and clear alert.
  • Contextual Information: vuSmartMaps allows you to add business contextual information to your alerts. This contextual information is appended to your alert and is available in the alert details in all channels.

Overview​

Create an Alert Rule involves configuring 2 mandatory and 4 optional sections that enable you to tailor your alert rules according to your specific requirements.

Simple Alert Creation​

You can set up a Simple Alert by entering the Basic Details and configuring a single Data Model.

  1. Basic Details include a Summary and Description.
  2. Data Models to be alerted on let you choose a Data Model, specify the evaluation timeframe, and create conditions based on the selected Data Model's metrics and thresholds. You can add multiple Data Models in a single alert under different rules (R1. R2, etc).

Compound Alert Creation​

Include the previous steps from Simple Alert Creation, that is, Basic Information and Data Models and continue to configure Logic Conditions explained further.

  1. Logic Conditions You can use metric values to determine when to send notifications, change their content, and select recipients and channels, giving you control over when, what, and to whom alerts are sent.

Programmable Alert Creation​

Include the previous steps from Simple Alert Creation and Compound Alert Creation, that is, Basic Information, Data Models and Logic Conditions, and continue configuring the Evaluation Script and Alert Controls as explained further.

  1. Evaluation Script provides advanced control over how your alert rules behave. You can define a list of condition blocks, each with conditions and actions, along with comparison rules. These scripts determine when alerts are generated, who receives them, and what the notifications contain, with rules executed one by one until a match is found.
  2. Alert Controls help manage alert notification generation. You can schedule alert rule execution, enable or disable alarm mode to control notification timing, set up throttling for the non-alarm mode to prevent repetitive alerts, and configure when alerts should be active to avoid notifications during specific periods, such as weekends or non-business hours.

Common Configuration for all types of Alerts​

  1. Alert Channels allow you to manage how notifications are delivered. You can use email, WhatsApp, SMS, Runbook Automation, Slack, and Teams for communication. Configure recipients, groups, and message content to tailor alert content to your needs.

View Generated Alerts: This View Generated Alerts guides where to find notifications.

Alert Document: An Alert Document is a detailed record of an alert event, providing essential information.

note

Explore Behind the Scenes, and Common Use Cases to gain comprehensive insights into how vuSmartMaps manages alert notifications.

These sections deeply dive into the Alert Engine's workings and various applications.