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Version: NG-2.14

RCA Incidents

Introduction​

RCA Incidents represent user-impacting situations detected by our vuRCA Bot. When you access this section, you'll receive detailed information about the incident, including its causes. This helps you understand and learn from previous user-impacting events.

You'll receive insights into upcoming problems and potential reasons for these forecasts. This proactive approach enables you to address concerns before they fully impact users, ensuring a smoother experience.

  1. Accessing RCA Incidents is your hub for managing and understanding user-impacting situations within your system. Here, you can:
    • Stay Informed About Ongoing Issues: Keep an eye on real-time incidents, both auto-resolved and user-cleared.
    • Predict Challenges: Anticipate potential issues to take proactive measures and ensure system reliability.
  2. RCA for an Incident: In your journey to ensure system reliability, the Incidents section is your go-to resource. By simply clicking "RCA Incidents" from the left Navigation section, you can effortlessly access a wealth of information. Just scroll down a bit and you will see the following tabs:
    • RCA: Delve into the probable root causes and components responsible for incidents, all explained in plain language.
    • Summary: Gain in-depth insights into each incident, including abnormal components, impacted segments, and metrics.
  3. Additional Features: The Incident Management System goes beyond incident detection and root cause analysis. It empowers you to provide essential feedback, share crucial reports, and configure the system according to your specific needs.
    • User Feedback: Shape incident detection by providing feedback on detected incidents. Mark false alarms and manually close resolved incidents, ensuring more accurate future detections.
    • Reports: Efficiently communicate incident details by downloading or sharing reports via email, Slack, WhatsApp, and more.
    • Settings: Tailor the system to your requirements by reviewing and adjusting various parameters, ensuring it aligns perfectly with your needs.